Privacy Policy

Introduction

Welcome to Mindful Wellness ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in any way.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our services.

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for services: Name, email address, phone number, date of birth
• Book consultations or sessions: Scheduling preferences, health information, wellness goals
• Make purchases: Billing information, payment details (processed securely through third-party providers)
• Subscribe to newsletters: Email address, communication preferences
• Contact us: Any information you include in your messages or inquiries
• Complete assessments: Health history, lifestyle information, wellness objectives

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website or source
• Cookies and similar tracking technologies

Health Information

As a wellness service provider, we may collect sensitive health information necessary to provide personalized programs and services. This includes:

• Medical history and current health conditions
• Mental health information
• Sleep patterns and wellness goals
• Dietary restrictions and preferences
• Physical activity levels and limitations

Important: We treat all health information with the highest level of confidentiality and security, in compliance with applicable health privacy laws.

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers

We engage trusted third-party service providers to help us operate our business:

• Payment processors (secure, encrypted transactions)
• Email and communication platforms
• Cloud storage providers (encrypted data storage)
• Scheduling and booking systems
• Analytics services (anonymized data only)

All service providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.

Healthcare Professionals

With your explicit consent, we may share relevant health information with your healthcare providers to coordinate care and ensure your safety.

Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect the rights, property, or safety of our organization, clients, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to this Privacy Policy.

We implement robust security measures to protect your personal and health information:

• Encryption: All sensitive data is encrypted in transit (SSL/TLS) and at rest
• Access Controls: Strict access limitations to personal information on a need-to-know basis
• Secure Storage: Data stored on secure, regularly backed-up servers
• Staff Training: Regular privacy and security training for all team members
• Regular Audits: Periodic security assessments and updates to our systems
• Physical Security: Locked facilities and secure paper records storage

Please note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: privacy@drilldeepstone.com
Phone: +65 6235 4560
Mail: 123 Wellness Street, Singapore 123456

We will respond to your request within 30 days.

We use cookies and similar technologies to enhance your experience on our website:

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality (cannot be disabled)
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your activity for advertising purposes (with consent)

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Active Clients: For the duration of your relationship with us plus 7 years (for health records compliance)
• Marketing Data: Until you unsubscribe or request deletion
• Transaction Records: 7 years for accounting and tax purposes
• Website Analytics: Anonymized data may be retained indefinitely

After the retention period, we securely delete or anonymize your information.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

For our teen programs (ages 13-17), we require parental consent before collecting any personal information.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by relevant authorities
• Privacy Shield certification (where applicable)
• Encryption and security measures

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting a notice on our website
• Sending an email to registered users
• Updating the "Last Updated" date at the top of this policy

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

We take all privacy inquiries seriously and will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.